live. Support
This is the support page for live., the livestreaming app. If something is not working, or you have a question about your account, your coins or a payout, contact us here and a person will answer you.
Contact us
We answer within 2 working days, and normally the same day.
So that we can help you straight away, please include your live. @handle, the device you are using (iPhone or Android), and what happened.
You can also reach us from inside the app: tap Me, then Help & support.
What to contact us about
| Topic | What to send |
|---|---|
| Coins did not arrive after a purchase | Your @handle and the receipt or order ID from Apple or Google |
| Refund for a coin purchase | Refunds are handled by Apple (reportaproblem.apple.com) or Google Play. Email us too and we will help you chase it. |
| Creator payout not received | Your @handle, the PayPal email on your account, and the date you cashed out |
| Reporting a live, a user or abuse | Tap Report on the live or profile in the app. For urgent safety matters email us with the @name, the time and what you saw. |
| Account locked, banned, or an appeal | Your @handle and what you believe happened. Appeals can also be sent from Me in the app. |
| Delete your account | See Delete your account, or email us from the address on your account |
| Privacy or data requests | Email us with your @handle and what you are asking for |
| Copyright complaint | Email us identifying the work, the content complained of, and your contact details |
Common questions
How do I sign in?
Open the app and choose Sign in with Apple or Sign in with Google. Sign in with Apple lets you hide your email address; live. works exactly the same either way. Then pick a unique @name and enter your date of birth.
What are coins and gifts?
Coins are bought in the app through Apple or Google. You spend them on animated gifts during a live. Creators earn a share of the value of the gifts they receive and can cash out through PayPal, subject to a minimum and to being 18 or over.
My live keeps dropping, or nobody can hear me.
Check that live. has permission to use your camera and microphone (iPhone: Settings → live.), and try again on Wi-Fi. If it still happens, email us with your @handle, your phone model and roughly when it happened, and we will look at the session.
Someone is breaking the rules on a live.
Tap Report on the live and pick the reason. Reports go to our moderation team. In an emergency, contact your local emergency services first.
Policies
Terms of Service · Privacy Policy · Community & Safety · Child safety · Delete your account
Company
IGO Technologies
Email: cmssecure@gmail.com
South Africa