Delete your live. account
This page explains how to request deletion of your live. account and the data connected to it. You can do it yourself inside the app in about ten seconds, or you can ask us by email without installing anything.
Option 1 — Delete it yourself in the app
- Open the live. app and make sure you are signed in.
- Tap Me in the bottom tab bar.
- Scroll down and tap Delete account.
- Confirm when asked.
This is a permanent deletion, not a deactivation. It happens immediately — there is no waiting period and no way for you or for us to undo it afterwards.
Option 2 — Ask us to delete it for you
- Email cmssecure@gmail.com from the email address on your live. account.
- Put Delete my account in the subject line.
- Include your live. @handle.
We may ask one question to confirm the account is yours before we delete it. We action verified requests within 30 days, and normally within a few working days.
What gets deleted
All of the following is erased when your account is deleted:
| Category | What it covers |
|---|---|
| Account details | Your name, @handle, email address, date of birth and user ID |
| Profile | Profile photo, bio, link, and your entry in search and profile lookups |
| Wallet | Coin balance, test coins and unspent balances, which are forfeited |
| Social graph | Your followers and the people you follow, removed from both sides |
| Safety lists | Your block list, people who blocked you, and any moderator roles |
| Notifications | Your push notification token, so we stop contacting the device |
| Session | Your sign-in session, which is invalidated immediately |
Your live video and audio are never stored in the first place. They are relayed to viewers in real time and nothing is recorded, so there is no broadcast footage to delete.
What we keep, and for how long
A small amount of information survives deletion, because the law or the safety of other users requires it. None of it is used to rebuild a profile or to contact you.
| What we keep | Why | How long |
|---|---|---|
| Purchase and payout records (transaction amount, date, order ID) | Tax, accounting and audit obligations, and chargeback disputes | 5 years, as required by South African tax law |
| Moderation records — reports made about the account, and any ban | To protect other users and stop a banned account being recreated | 2 years |
| Child-safety and law-enforcement records, where any exist | Legal obligation; we may be required to preserve and disclose these | As long as the law requires |
| Server security and error logs | Security and abuse prevention | 90 days, then automatically discarded |
One thing that can block deletion
If you are a creator and you have a payout still processing, the app will refuse to delete the account until that payment finishes. We will not silently destroy money we still owe you. Wait for the payout to land, then delete.
Things to know before you delete
- Any coins you have bought are lost and are not refunded. Spend them first if you want to.
- Your @handle is released and someone else may take it.
- Gifts you already sent to creators stay with those creators.
- Refunds for coin purchases are handled by Google Play, not by us. Deleting your live. account does not cancel or refund a Play purchase.
Questions
IGO Technologies
Email: cmssecure@gmail.com